{"id":1338,"date":"2025-05-16T15:32:31","date_gmt":"2025-05-16T12:32:31","guid":{"rendered":"https:\/\/milehertz.com.tr\/?page_id=1338"},"modified":"2025-05-16T20:24:27","modified_gmt":"2025-05-16T17:24:27","slug":"help-support","status":"publish","type":"page","link":"https:\/\/milehertz.com.tr\/index.php\/help-support\/","title":{"rendered":"HELP &amp; SUPPORT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1338\" class=\"elementor elementor-1338\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69c9809 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"69c9809\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c041671\" data-id=\"c041671\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f73165d elementor-widget elementor-widget-hfe-breadcrumbs-widget\" data-id=\"f73165d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hfe-breadcrumbs-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"Breadcrumb\"><ul class=\"hfe-breadcrumbs hfe-breadcrumbs-show-home\"><li class=\"hfe-breadcrumbs-item hfe-breadcrumbs-first\"><span class=\"hfe-breadcrumbs-home-icon\"><i aria-hidden=\"true\" class=\"fas fa-home\"><\/i><\/span><a href=\"https:\/\/milehertz.com.tr\"><span class=\"hfe-breadcrumbs-text\">Home<\/span><\/a><\/li><\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c45255 elementor-section-full_width elementor-section-height-full elementor-section-height-default elementor-section-items-middle\" data-id=\"6c45255\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0a6c151\" data-id=\"0a6c151\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a44eec6 elementor-widget elementor-widget-spacer\" data-id=\"a44eec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bab9289 elementor-widget elementor-widget-heading\" data-id=\"bab9289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How MILEHERTZ Can Benefit You\uff1f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22b5036 elementor-widget elementor-widget-text-editor\" data-id=\"22b5036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Milehertz provides comprehensive professional support for your personalized service needs, including comprehensive professional maintenance, inspection and fluid management services. Our goal is to minimize the downtime of hydraulic equipment and provide support for your production.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccdcef6 elementor-widget elementor-widget-spacer\" data-id=\"ccdcef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2fc0bb2\" data-id=\"2fc0bb2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15e5bad elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"15e5bad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ff5a87\" data-id=\"4ff5a87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0036be elementor-widget elementor-widget-html\" data-id=\"f0036be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  .mh-link-list {\r\n    display: grid;\r\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\r\n    gap: 20px;\r\n    list-style: none;\r\n    padding: 0;\r\n    margin: 0;\r\n  }\r\n\r\n  .mh-link-list li a {\r\n    display: block;\r\n    padding: 20px;\r\n    border: 1px solid #ddd; \/* A\u00e7\u0131k gri border *\/\r\n    text-align: center;\r\n    text-decoration: none;\r\n    color: #000;\r\n    font-weight: 500;\r\n    background-color: #fff;\r\n    transition: all 0.3s ease;\r\n    height: 100%;\r\n    border-radius: 0; \/* K\u00f6\u015feler d\u00fcz *\/\r\n  }\r\n\r\n  .mh-link-list li a:hover {\r\n    border: 1px solid #007BFF; \/* Hover'da mavi ve 1px border *\/\r\n    color: #007BFF;\r\n  }\r\n\r\n  .mh-title {\r\n    font-size: 32px;\r\n    font-weight: bold;\r\n    text-align: center;\r\n    margin-bottom: 30px;\r\n  }\r\n\r\n  @media (max-width: 768px) {\r\n    .mh-link-list {\r\n      grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"support\" style=\"padding-bottom: 60px;\">\r\n  <div class=\"ui container\" style=\"max-width: 1200px; margin: 0 auto;\">\r\n    <div class=\"jumbotron cus_extra\">\r\n      <h1 class=\"mh-title\">What can we help you with?<\/h1>\r\n    <\/div>\r\n\r\n    <ul class=\"mh-link-list\">\r\n      <li><a href=\"\/milehertz-machinery\/2024\/05\/20\/catalogorpartsmanual-1.pdf\" target=\"_blank\">Catalog or Parts Manual<\/a><\/li>\r\n      <li><a href=\"https:\/\/milehertz.en.alibaba.com\/\" target=\"_blank\">Place an Order<\/a><\/li>\r\n      <li><a href=\"https:\/\/hqcdn.hqsmartcloud.com\/milehertz-machinery\/2024\/05\/20\/rand\/5984\/cad files.pdf\" target=\"_blank\">CAD Files<\/a><\/li>\r\n      <li><a href=\"https:\/\/hqcdn.hqsmartcloud.com\/milehertz-machinery\/2024\/05\/20\/rand\/2875\/certificates.pdf\" target=\"_blank\">Certificates<\/a><\/li>\r\n      <li><a href=\"\/milehertz-machinery\/2024\/05\/20\/cleanerfuture-1.pdf\" target=\"_blank\">Cleaner Future<\/a><\/li>\r\n      <li><a href=\"\/milehertz-machinery\/2024\/05\/20\/contactinformation-1.pdf\" target=\"_blank\">Contact Information<\/a><\/li>\r\n      <li><a href=\"\/milehertz-machinery\/2024\/05\/20\/customization-1.pdf\" target=\"_blank\">Customization<\/a><\/li>\r\n      <li><a href=\"\/milehertz-machinery\/2024\/05\/20\/replacementrepairs-1.pdf\" target=\"_blank\">Replacement & Repairs<\/a><\/li>\r\n      <li><a href=\"\/milehertz\/2024\/06\/17\/socialresponsibility.pdf\" target=\"_blank\">Social Responsibility<\/a><\/li>\r\n      <li><a href=\"\/milehertz\/2024\/08\/05\/\u84c4\u80fd\u5668\u8bd5\u9a8c\u62a5\u544a.pdf\" target=\"_blank\">Test Report<\/a><\/li>\r\n      <li><a href=\"\/milehertz-machinery\/2024\/05\/20\/womensleadership-1.pdf\" target=\"_blank\">Women's Leadership<\/a><\/li>\r\n    <\/ul>\r\n  <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a2738a elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8a2738a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f15bf8b\" data-id=\"f15bf8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-546cbcd elementor-widget elementor-widget-html\" data-id=\"546cbcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-section\">\r\n  <h2>Frequently Asked Questions<\/h2>\r\n\r\n  <div class=\"faq-item\">\r\n    <input type=\"checkbox\" id=\"faq1\">\r\n    <label for=\"faq1\">1. Who is fulfilling my order?<\/label>\r\n    <div class=\"faq-content\">\r\n      <p>MILEHERTZ's sales department employee will process your orders, and then they will transfer orders to MILEHERTZ's production, quality inspection, after sales and other departments. In the end, the product will be sent to your hands by land transportation, sea transportation, or air transport.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <input type=\"checkbox\" id=\"faq2\">\r\n    <label for=\"faq2\">2. How can I check on the status of my order?<\/label>\r\n    <div class=\"faq-content\">\r\n      <p>If you want to know which link of the product is currently circulating, please contact your sales staff.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <input type=\"checkbox\" id=\"faq3\">\r\n    <label for=\"faq3\">3. Will I receive a notice when my item has been shipped?<\/label>\r\n    <div class=\"faq-content\">\r\n      <p>Sales personnel will take pictures before product transportation for you to confirm, and at the same time send you delivery details and tracking numbers in the form of mail.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <input type=\"checkbox\" id=\"faq4\">\r\n    <label for=\"faq4\">4. How are shipping charges calculated?<\/label>\r\n    <div class=\"faq-content\">\r\n      <p>The freight charged depends on the weight of the product and the selected service level.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <input type=\"checkbox\" id=\"faq5\">\r\n    <label for=\"faq5\">5. How can I change or cancel an order?<\/label>\r\n    <div class=\"faq-content\">\r\n      <p>Please contact your sales to inquire about the order status and whether it can be changed or canceled.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-item\">\r\n    <input type=\"checkbox\" id=\"faq6\">\r\n    <label for=\"faq6\">6. How long does it take to receive a refund?<\/label>\r\n    <div class=\"faq-content\">\r\n      <p>Once the refund request is processed, you should receive your refund within 7 business days.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n.faq-section {\r\n  max-width: 700px;\r\n  margin: 0 auto;\r\n  padding: 20px;\r\n  font-family: Arial, sans-serif;\r\n}\r\n.faq-section h2 {\r\n  text-align: center;\r\n  margin-bottom: 30px;\r\n}\r\n.faq-item {\r\n  border-bottom: 1px solid #ccc;\r\n  margin-bottom: 10px;\r\n}\r\n.faq-item input {\r\n  display: none;\r\n}\r\n.faq-item label {\r\n  display: block;\r\n  padding: 15px;\r\n  background: #f1f1f1;\r\n  cursor: pointer;\r\n  font-weight: bold;\r\n  position: relative;\r\n}\r\n.faq-item label::after {\r\n  content: '+';\r\n  position: absolute;\r\n  right: 20px;\r\n  font-size: 20px;\r\n  transition: transform 0.3s ease;\r\n}\r\n.faq-item input:checked + label::after {\r\n  content: '-';\r\n}\r\n.faq-content {\r\n  max-height: 0;\r\n  overflow: hidden;\r\n  transition: max-height 0.4s ease;\r\n  background: #fff;\r\n  padding: 0 15px;\r\n}\r\n.faq-item input:checked ~ .faq-content {\r\n  max-height: 300px;\r\n  padding: 15px;\r\n}\r\n<\/style>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home How MILEHERTZ Can Benefit You\uff1f Milehertz provides comprehensive professional support for your personalized service needs, including comprehensive professional maintenance, inspection and fluid management services. Our goal is to minimize the downtime of hydraulic equipment and provide support for your production. What can we help you with? Catalog or Parts Manual Place an Order CAD [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1338","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"milehertz","author_link":"https:\/\/milehertz.com.tr\/index.php\/author\/admin\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"Home How MILEHERTZ Can Benefit You\uff1f Milehertz provides comprehensive professional support for your personalized service needs, including comprehensive professional maintenance, inspection and fluid management services. Our goal is to minimize the downtime of hydraulic equipment and provide support for your production. What can we help you with? Catalog or Parts Manual Place an Order CAD&hellip;","_links":{"self":[{"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/1338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=1338"}],"version-history":[{"count":16,"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/1338\/revisions"}],"predecessor-version":[{"id":1573,"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/pages\/1338\/revisions\/1573"}],"wp:attachment":[{"href":"https:\/\/milehertz.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=1338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}